Payment and Delivery
All goods will always be packed carefully into parcels and shipped via DHL. The parcel has a DHL tracking number which we provide in our shipment confirmation emails and which can be looked up at the DHL homepage. In case of damaged goods or lost parcels, please contact us as soon as possible in order to enable us to help you quickly.
In order to protect the plants from cold, parcels will be shipped with heat packs. Please avoid pack stations as delivery address as they might not be heated during winter.
We apply the following shipping costs:
|Order value||Within Germany||Outside of Germany and UK||United Kingdom|
|0€ - 80€||6.95€||14.95€||39.95€
including phytosanitary certificate
shipping may take 8 - 14 days due to certificate application
Please note that there may be additional costs for import duty.
|80€ - 200€||3.95€|
|from 200€||Free shipping|
Our goods can be delivered to any country within the European Union (except to French oversea departments, e.g. Martinique) and the United Kingdom. All goods are shipped via DHL.
Terms of payment
We support the following payment methods of your choice: Paypal, Credit Card, Invoice payment, Sepa Direct Debit, Bank Transfer.
Invoice / Credit Card / Sepa Direct Debit
These payment methods are Paypal Services. You do not require a Paypal account. For Invoice payment, please only make use of the bank details that you receive with the invoice document, Email and additionally from Paypal.
PayPal is a very easy and safe way of payment and is common type of payment in online shops all over the world.
The order process including PayPal payment is the following:
After selecting PayPal as your type of payment, you click on "Continue". Then you are redirected automatically to the PayPal site by clicking on "place order". There you login and confirm the payment of your order (e.g. by credit card). After the confirmation of the payment you will automatically come back to our shop and there you will be shown the order confirmation overview.
- Paying via PayPal in our shop is free of charge.
- You do not have to enter your bank details or credit card detail with every order.
- Your bank details or credit card information are safe.
You do not have a PayPal account, yet? Sign up here.
Bank transfer (pre-payment):
For orders via bank transfer (pre-payment), we kindly ask you to transfer the order amount to our bank account (Please specify your name or your order number):
IBAN: DE71 7001 0080 0865 2878 02
SWIFT (BIC): PBNKDEFF
As soon as the amount has been received, we will send out the parcel for you.